RETURNS:

Items / products may be returned within three (3) calendar days of delivery (pre-paid shipping from buyer), provided it is returned in 100% original condition and unused. Our products are custom manufactured and a 30% restocking fee will apply to the item(s) purchased. Original shipping costs incurred by Solar EV Systems and return shipping costs are non-refundable. Please contact us via phone or email for an RMA# and return shipping instructions.

Buyers can pay for return shipping or if return shipping is provided, pre-paid return shipping will be deducted from the refund amount.  Original shipping fees may higher than published / or charged on your purchase invoice.

All returns are subject to a minimum of a 30% restocking fee, varying with the condition of the item returned minus original shipping costs we incurred.  Items returned new and unopened within the three (3) calendar days of delivery may be eligible for exchange but original shipping costs and return shipping costs are non-refundable, contact us for more information. 

You should expect to receive your refund within 14-21 business days of giving your package to the return shipper, however, in many cases you will receive a refund sooner.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), receiving and inspection time (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button or reply to our sales email / order confirmation page. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Orders that are non-deliverable or delivery-refused will be automatically subject to a 30% restocking fee, original shipping fees incurred by Solar EV Systems LLC and carrier imposed return shipping fees.

Returns and order cancellations of any stock items purchased online or from our warehouse location in person (not exchanged), returned as new in package are subject to a 3% return fee if paid with credit card.

*Some solar products include free shipping only to the 48 Continental United States.  If you live outside the USA, AK, PR, US Territories or other islands / countries - Please contact us via phone or email to order products and arrange for international shipping.  Please note there may be restrictions on some products, and some products cannot be shipped to international destinations. (*With the exception of large 200-300watt solar kits where shipping is billable due via LTL Freight Carriers) Local pick-up is always welcome.

FREIGHT Receiving & Damage:

We use ONLY high ranking LTL Freight Carriers with fully insured shipments. We rarely have issues with damages but accidents do happen in transit. It is very important to unpack and inspect the pallet, products and/or solar panels prior to signing the freight driver's BOL - Bill of Lading / Shipping Acceptance Receipt. 

If there is any damage, please write / describe as much of the damage on the BOL and take pictures. The driver MUST provide you an “Exception Number” for the damaged freight claim. If freight is not inspected and damage is discovered after you have signed the BOL, we may not be able to process an insurance claim on the shipment and a refund or replacement may not be possible.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider and your address, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are dimensional-weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound, and if applicable, the weight of the pallet for LTL (Less-Than-Truckload) Freight Shipments . Palletized shipments are density based (dimensional & weight) for all LTL Carriers.  Shipping crates are subject to an additional charge not included in product pricing.  All crates are custom made to order.  Please contact us for pricing if your shipment needs to be crate-shipped. Minimum crating fee is $350 in addition to shipping or delivery of product.